At Toys Wonderland, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return eligible items within 30 days of receiving your order if:

• The item is unused and in its original condition.
• The product is in its original packaging.
• Proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless received defective)
• Clearance or final sale items
• Gift cards
• Personalized or customized products

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the product so we can resolve the issue as quickly as possible.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing time is typically 5–10 business days, depending on your payment provider.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service when returning items.

Order Cancellation

Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team. We're always happy to assist you.